Before you start
Have your device model and app version ready if you need support.
Step by step
- Check your internet connection, the device date and time, and whether you are using the installation method that matches your licence. Without a connection, the app shows "No internet".
- If the source will not open, read the message the app shows, for example "Can't reach the server" or "That link isn't a playlist". Review the setup with the Xtream or M3U guides and confirm the details with your provider.
- If channels play sound but no picture, choose "MPEG-TS" under "Live stream format".
- If programme data is missing, try refreshing it in "Settings" › "Sources". If some content is missing, check with your provider that it supplies it.
- If syncing fails, open "Cloud Sync" and use "Sync now". If the session has expired, choose "Sign in again".
- If the issue continues, contact support@sidstuga.app with your device, app version and a description of what happened. Never post passwords or private links in community spaces.
Related guides and pages
Need help?
Option names may vary between TV and mobile. Use the guide for your device and make sure the app is up to date.